Terms of service

Last Updated: 2026/07/27

Welcome to Oraco. By accessing or purchasing from our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. About Oraco

Oraco is a South African gift shop that creates handcrafted and personalized keepsakes designed to celebrate life's meaningful moments. By using our website and services, you agree to comply with these Terms of Service.

2. Products and Personalization

Many of our products are personalized and handcrafted based on the information provided by our customers. Customers are responsible for ensuring that all names, dates, messages, photographs, and other personalization details submitted are accurate and complete.

Oraco will produce orders according to the information provided at checkout unless clarification is required.

We reserve the right to contact customers should additional information be necessary before production begins.

3. Pricing and Payments

All prices displayed on our website are listed in South African Rand (ZAR) unless otherwise stated.

Payments must be successfully processed before production of an order begins.

We reserve the right to update product prices, promotions, and shipping fees at any time without prior notice. However, any changes will not affect orders that have already been successfully placed and paid for.

4. Order Processing and Production

Orders are typically processed within 24 hours after payment has been received.

Most products are handcrafted within one business day. Production may take up to two business days where:

  • Personalization instructions are unclear;
  • Additional information is required from the customer; or
  • We are awaiting clarification regarding an order.

Production and delivery timeframes are estimates and may occasionally be affected by unforeseen circumstances.

5. Order Cancellations

Due to the personalized nature of our products, orders cannot be cancelled once payment has been successfully received and production has commenced.

Customers are encouraged to carefully review all personalization details before completing their purchase.

6. Shipping and Delivery

Delivery times provided on our website are estimates only and may vary depending on location, courier operations, public holidays, weather conditions, or other unforeseen circumstances.

Customers are responsible for providing accurate delivery information. Additional shipping fees may apply if parcels are returned or need to be resent due to incorrect delivery information provided by the customer.

Further information regarding deliveries can be found in our Shipping Policy.

7. Returns, Refunds, and Replacements

Refunds, replacements, and returns are handled in accordance with our Return and Refund Policy.

Personalized products are generally not eligible for returns or exchanges due to customer-related errors or changes of mind.

Customers must report damaged, defective, or incorrect products within four days of delivery.

8. Customer Responsibilities

By placing an order, customers agree to:

  • Provide accurate personalization details;
  • Provide accurate delivery information;
  • Review their order before submitting payment;
  • Respond promptly should Oraco require additional information regarding their order.

Failure to provide the required information may result in production delays.

9. Intellectual Property

All content displayed on this website, including but not limited to photographs, designs, graphics, logos, text, and product descriptions, is the property of Oraco unless otherwise stated and may not be copied, reproduced, distributed, or used without prior written permission.

10. Limitation of Liability

Oraco will not be liable for delays or failures resulting from circumstances beyond our reasonable control, including but not limited to:

  • Courier delays;
  • Severe weather conditions;
  • Public holidays;
  • Technical failures;
  • Supply shortages;
  • Unforeseen production delays; or
  • Other events that could not reasonably have been prevented.

Our liability in relation to any claim shall, where permitted by law, be limited to the value of the product purchased.

11. Privacy

Your personal information is collected and used in accordance with our Privacy Policy. By placing an order, you consent to the collection and use of your information as described therein.

12. Changes to These Terms

Oraco reserves the right to update or amend these Terms of Service at any time. Any changes will become effective once published on this website.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us at:

By using this website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.