Shipping policy

At Oraco, we are committed to delivering your handcrafted and personalized gifts as quickly and safely as possible. Every order is carefully prepared before being shipped to ensure it meets our quality standards.

Shipping Locations

We currently ship throughout South Africa.

Order Processing

Orders are typically processed within 24 hours after payment has been received.

Most products are handcrafted within 1 business day. However, production may take up to 2 business days where:

  • Personalization instructions are unclear,
  • Additional information is required from the customer, or
  • We are awaiting a response regarding order details.

Delivery Times

Once your order has been dispatched, delivery typically takes:

  • Standard Shipping: 1–3 business days.
  • Express Shipping: Delivery times will vary depending on your location and the courier service selected at checkout.

Please note that delivery timeframes are estimates and are not guaranteed.

Courier Services

Oraco ships orders using trusted courier partners, including:

  • The Courier Guy
  • Aramex

Customers will receive a tracking number once their order has been dispatched.

Shipping Delays

While we strive to deliver all orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control. These may include:

  • Courier-related delays,
  • High order volumes,
  • Severe weather conditions,
  • Public holidays,
  • Unforeseen production delays, or
  • Other operational circumstances that may affect processing or delivery times.

We appreciate your patience should such delays arise and will make every effort to keep you informed where necessary.

Delivery Addresses

Customers are responsible for providing accurate delivery information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible. Address changes may only be accommodated if your order has not yet been dispatched.

Once an order has been shipped, we are unable to guarantee that delivery details can be changed.

Returned Parcels and Additional Shipping Fees

If a parcel is returned because:

  • An incorrect or incomplete delivery address was provided,
  • Delivery could not be completed due to customer-related circumstances, or
  • The parcel is returned to Oraco for any reason not caused by Oraco,

the customer will be responsible for any additional shipping charges required to resend the order.

In certain circumstances, additional shipping charges may also apply where courier fees increase significantly after an order has been placed or where exceptional delivery arrangements are required.

Shipping Costs

Shipping fees are charged at a flat rate and will be displayed at checkout before payment is completed.

Contact Us

If you have any questions regarding your order or delivery, please contact us and we will be happy to assist.

Email: support@oraco.co.za