Frequently Asked Questions
How do I place an order?
Simply choose your preferred product, provide the required details (such as photos, names, or messages), and complete your order through our website.
How long does production take?
Most orders are produced within 24 hours after all order details have been received and confirmed. During periods of high demand, production may take up to 48 hours.
How long does delivery take?
Delivery times depend on your location, but most orders arrive within 2–4 business days after shipping. We use Aramex and Courier Guy for deliveries.
Can I receive photos of my order before it is shipped?
Yes. Once your order is completed, photos of the final product will be sent to you via WhatsApp before shipping.
What materials are used and how durable are they?
Our plaques, photo frames, and bracelets are made using quality materials selected for durability and a premium finish. Each product is carefully crafted to create a lasting keepsake when properly cared for.
What is the difference between A6, A5, and A4 sizes?
Our products are available in different sizes to suit your needs. Below are the overall dimensions of each product:
Photo Frames
- A5: 171 mm (W) × 222 mm (H)
- A4: 228 mm (W) × 315 mm (H)
Plaques
- A6: 104 mm (W) × 166 mm (H)
- A5: 147 mm (W) × 221 mm (H)
If you're unsure which size is right for you, we recommend using a ruler or measuring tape to visualise the exact dimensions before placing your order.
What occasions are your products suitable for?
Our products are perfect for birthdays, anniversaries, graduations, memorials, weddings, Mother's Day, Father's Day, and many other special occasions.
Why choose Oraco?
Since 2024, Oraco has created hundreds of personalised gifts designed to celebrate meaningful moments. We focus on quality craftsmanship, attention to detail, and customer satisfaction with every order.